ADR Garage Door Repair ("ADR," "we," "us," or "our") is committed to protecting your privacy and your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA, S.C. 2000, c. 5) and applicable provincial legislation.
By visiting adrgaragedoor.ca, contacting us by phone or email, or using our garage door repair and installation services, you consent to the practices described in this Privacy Policy.
Who We Are
ADR Garage Door Repair is a family-owned garage door repair and installation company serving the Greater Toronto Area and Barrie region since 2013. We operate from two locations across Ontario:
📍 Richmond Hill
11685 Yonge St, Unit 301A
Richmond Hill, ON L4E 0K7
Phone: +1 647-797-4112
Areas served: Richmond Hill, Aurora, Newmarket, King City, Thornhill, Vaughan, Woodbridge, Markham, Toronto
📍 Barrie
11 Hart Dr
Barrie, ON L4N 5N3
Phone: +1 705-242-7275
Areas served: Barrie, Innisfil, Bradford, Alliston, Angus, Essa
Email: info@adrgaragedoor.ca · Website: adrgaragedoor.ca
ADR Garage Door Repair is the organization responsible for personal information under PIPEDA. Privacy-related requests can be directed to our Privacy Officer at info@adrgaragedoor.ca.
Information We Collect
We collect personal information only to the extent reasonably necessary to provide our services and operate our business. We do not collect sensitive personal information beyond what is necessary for service delivery.
2.1 Information You Provide Directly
When you contact us, request a quote, or book a service appointment, we may collect:
- Full name
- Home or service address
- Phone number
- Email address
- Details about your garage door issue or service request
- Payment information — processed securely through third-party payment processors. ADR does not store credit card numbers.
2.2 Information Collected Automatically
When you visit adrgaragedoor.ca, we and our third-party service providers automatically collect the following technical information:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent on pages, and referring URLs
- Device type (desktop, mobile, or tablet)
- Cookies and similar tracking technologies (see Section 7)
2.3 Information from Third-Party Sources
We may receive information about you through third-party platforms — including Google Ads, Google Analytics, and public review platforms such as Google Reviews — when you interact with our advertising or leave a public review about our services.
How We Use Your Information
We use personal information for the following purposes only:
- To respond to service inquiries and schedule appointments
- To provide, perform, and invoice garage door repair and installation services
- To send service confirmations, appointment reminders, and follow-up communications
- To process payments for completed services
- To improve our website, services, and overall customer experience
- To serve relevant advertisements to people who have previously visited our website (remarketing — see Section 7)
- To measure the effectiveness of our advertising campaigns through Google Ads conversion tracking
- To comply with applicable legal obligations
Legal Basis for Collection (PIPEDA)
Under PIPEDA, we collect, use, and disclose personal information based on your consent — either express (you actively provide it, such as when you fill out a contact form or call us) or implied (you visit our website and interact with our services in a way that makes consent reasonably apparent).
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may limit our ability to continue providing services to you. To withdraw consent, see Section 9.
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We share personal information only in the following limited circumstances:
| Recipient | Purpose | Their Privacy Policy |
|---|---|---|
| Google LLC | Advertising (Google Ads), website analytics (Google Analytics 4), and conversion tracking | policies.google.com/privacy |
| ClickCease | Click fraud protection and invalid traffic filtering on our Google Ads campaigns | clickcease.com/privacy |
| Payment Processors | Secure processing of service payments | PCI-DSS compliant — card data is never stored by ADR |
| Legal Authorities | When required by law, court order, or to protect the rights, property, or safety of ADR, our customers, or others | Disclosed only to the minimum extent required by law |
All third-party service providers who receive personal information on our behalf are required to keep it confidential and use it only for the specific purposes for which it was shared.
Data Retention
We retain personal information only as long as necessary to fulfill the purpose for which it was collected, meet our legal and accounting obligations, and resolve any disputes. Our standard retention periods are as follows:
| Data Type | Retention Period | Reason |
|---|---|---|
| Service records & invoices | 7 years | Canada Revenue Agency (CRA) requirements |
| Contact form & inquiry data | 2 years | Service follow-up and dispute resolution |
| Website analytics data | 26 months | Google Analytics 4 default retention period |
| Email correspondence | 3 years | Business records and dispute resolution |
| Payment records | 7 years | CRA requirements — card data is not retained by ADR |
When personal information is no longer required for any of the above purposes, it is securely deleted, destroyed, or anonymized.
Cookies, Tracking Technologies & Online Advertising
7.1 What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences, measure traffic, and deliver relevant advertising. We use cookies and similar technologies to operate our website, analyse visitor behaviour, and run our advertising campaigns.
7.2 Types of Cookies We Use
| Cookie Type | Purpose | Provider |
|---|---|---|
| Strictly Necessary | Required for the website to function — page navigation, contact form submissions, and basic security | ADR / WordPress |
| Analytics | Measure website traffic, pages visited, session duration, and user behaviour to improve our site | Google Analytics 4 (GA4) |
| Advertising | Track ad conversions and serve remarketing advertisements to past website visitors on Google and partner networks | Google Ads |
| Security & Fraud Prevention | Detect and filter invalid ad clicks, bot traffic, and click fraud to protect our advertising budget | ClickCease |
7.3 Google Ads Remarketing & Conversion Tracking
We use Google Ads to advertise our garage door repair and installation services across the Greater Toronto Area and Barrie. Google Ads places cookies on your device that allow us to:
- Track conversions: Understand when someone contacts us or submits a request after clicking one of our advertisements
- Serve remarketing ads: Show ADR advertisements to you on other websites and apps after you have previously visited adrgaragedoor.ca
Google's advertising features are governed by Google's Privacy Policy at policies.google.com/privacy. You may opt out of Google's use of cookies for advertising by visiting adssettings.google.com.
7.4 Managing Your Cookie Preferences
You can control or delete cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising through:
- Network Advertising Initiative — optout.networkadvertising.org
- Digital Advertising Alliance of Canada — youradchoices.ca
- Google Ads Settings — adssettings.google.com
How We Protect Your Information
We use appropriate physical, technical, and administrative safeguards to protect your personal information against unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption on our website (HTTPS) for all data transmitted between your browser and our server
- Restricted access to personal information on a need-to-know basis within our team
- Secure, password-protected internal business systems
- Use of PCI-DSS compliant payment processors — ADR never stores credit card numbers
Your Privacy Rights Under PIPEDA
As a Canadian resident, you have the following rights regarding your personal information held by ADR Garage Door Repair:
Right of Access
Request a copy of the personal information we hold about you, and information about how it has been or is being used.
Right to Correction
Request that we correct any inaccurate or incomplete personal information in our records.
Right to Withdraw Consent
Withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.
Right to Deletion
Request deletion of personal information where no legal obligation requires us to retain it.
Right to Challenge
Challenge our compliance with PIPEDA and have your challenge addressed by our Privacy Officer.
Right to Complain
Lodge a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca if you are not satisfied with our response.
To exercise any of these rights, contact our Privacy Officer at info@adrgaragedoor.ca or by phone at +1 647-797-4112. We will acknowledge your request within 5 business days and provide a full response within 30 calendar days.
Transfers of Personal Information Outside Canada
Some of our third-party service providers (including Google LLC and ClickCease) are based outside of Canada and may store or process personal information on servers located in the United States or other countries. When your personal information is transferred outside of Canada, it becomes subject to the laws of the country where it is processed, which may differ from Canadian privacy law.
We take reasonable steps to ensure that any personal information transferred outside Canada is protected by contractual obligations consistent with PIPEDA's requirements. By using our website or services, you acknowledge and consent to this potential transfer of your information outside of Canada.
Third-Party Links
Our website may contain links to third-party websites, including Google Reviews, HomeStars, Three Best Rated, and other platforms. We are not responsible for the privacy practices of these external websites. We encourage you to review their individual privacy policies before providing any personal information. This Privacy Policy applies solely to adrgaragedoor.ca.
Children's Privacy
Our garage door repair and installation services are intended for adults who own or manage residential or commercial properties. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will delete it promptly. If you believe a minor has provided us with personal information, please contact us at info@adrgaragedoor.ca.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our website or services following the posting of any changes constitutes your acceptance of those changes. If you disagree with any changes, please discontinue using our website and contact us to request deletion of your personal information.
Contact Our Privacy Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us directly:
ADR Garage Door Repair — Privacy Officer
Richmond Hill, ON L4E 0K7
Barrie, ON L4N 5N3