Terms and Conditions

These Terms and Conditions ("Terms") describe the rules that apply to your use of adrgaragedoor.ca (the "Website") and to residential garage door repair, installation and related services provided by ADR Garage Door Repair & Installation ("ADR," "we," "us," or "our").

When you request a quote, book a service, approve an estimate or enter into a service agreement with ADR, the written estimate, work order, invoice and any other documents provided for that job may contain additional terms specific to the work. If a job-specific written term conflicts with these general Website Terms, the job-specific term applies to that job, subject always to rights that cannot legally be waived or limited.

ADR Garage Door Repair & Installation is a family-owned residential garage door repair and installation company serving the Greater Toronto Area, York Region, Barrie and nearby Simcoe County communities, subject to service availability.

GST/HST Registration Number: 744538471 RT0001.

3.1 Written estimates

For installation and major repair work, ADR provides a written estimate or agreement identifying the selected products, included work and applicable charges before the work proceeds. Where Ontario law limits the amount that may be charged above an estimate, ADR will comply with that requirement.

Under Ontario's current Consumer Protection Act, 2002, when a consumer agreement includes an estimate, the supplier generally may not charge more than 10% above the estimate unless the estimate or agreement is lawfully amended.

3.2 Changes to the scope

If additional or different work becomes necessary or is requested after an estimate is prepared, ADR will explain the proposed change and the additional price before proceeding with that changed work. Where written authorization or an amended agreement is required by law, ADR will obtain it.

3.3 Website pricing

Prices shown on the Website, including pricing and cost-guide pages, are starting prices for qualifying standard work unless expressly stated otherwise. Your final price may depend on the opening size, selected door or part, insulation, colour, glass, hardware, site conditions and the exact scope of work. Your written estimate or agreement confirms the price and inclusions for your specific job.

3.4 Work outside the estimate

Items not included in your written estimate or agreement — such as opener replacement, framing changes, aluminum capping or other custom work — are not included unless separately approved.

3.5 Work orders and invoices

ADR may use estimates, work orders and invoices to document the work requested, products supplied, work completed and charges. Any customer signature or electronic approval acknowledges the document according to its stated purpose and does not waive statutory consumer rights.

Some agreements entered into in person at a consumer's home may qualify as a direct agreement under Ontario consumer-protection law. Where the statutory cooling-off right applies, a consumer may cancel for any reason within the applicable period after receiving the written agreement.

Under Ontario's current Consumer Protection Act, 2002, the general cooling-off period for most direct agreements is 10 days after the consumer receives the written copy of the agreement. Other statutory cancellation rights may also apply depending on the circumstances.

Where a consumer validly exercises a statutory cancellation right, ADR will provide any refund or other remedy required by applicable law. A Website term, deposit policy or cancellation policy does not override a statutory cancellation right.

5.1 Installation deposits

Unless your written estimate states otherwise, ADR's standard installation deposit structure is:

The deposit and remaining balance applicable to your order will be shown in your written estimate or agreement.

5.2 Order cancellation after a statutory cancellation period

Outside any applicable statutory cancellation right, cancellation of an installation order after ADR or its supplier has incurred non-recoverable manufacturing, customization, preparation or materials costs may result in ADR retaining from the deposit only the amount permitted by the applicable agreement and law. The written estimate or order documentation will identify any job-specific cancellation terms.

5.3 Stock-door cancellations

Outside any applicable statutory cancellation right, a stock-door order that has not yet been customized or prepared for installation may be subject to a $150 cancellation and dispatch fee if that fee was disclosed as part of the applicable order terms. Any remaining refundable deposit balance will be returned according to those terms and applicable law.

5.4 Payment methods and balance

ADR may accept credit card, cash and approved third-party financing. The payment methods available for a particular job and the due date for the remaining balance are shown or confirmed in the applicable estimate, invoice or payment instructions.

5.5 Openers and accessories

Outside any statutory right or applicable warranty right, installed, connected, programmed or used garage door openers and accessories are generally not returnable as new merchandise. Defective products remain subject to applicable manufacturer warranties, ADR warranty terms where offered, and rights that cannot legally be excluded.

6.1 Repair appointments

A repair appointment may be cancelled before technician arrival. If a technician has already arrived on-site and the customer then cancels the visit, a $30 travel fee may apply where that fee was disclosed as part of the booking or service terms.

6.2 Installation appointments

An installation appointment may be rescheduled to another available date. If a technician has already arrived on-site and the customer then cancels the appointment, a $30 travel fee may apply where disclosed. Cancelling the underlying door order is separate from rescheduling the installation date and is governed by Section 5 and any applicable statutory rights.

Nothing in this section limits a statutory cancellation right or other remedy available under applicable law.

Where available, financing for qualifying garage door purchases and installations may be offered through Financeit, a third-party provider. Approval, rates, payment amounts and financing terms are determined by Financeit and are subject to its eligibility and credit requirements. ADR does not guarantee financing approval.

Eligible products, parts and installation work may be covered by manufacturer and/or ADR warranty terms. The warranty that applies to a specific product or job is the warranty stated in your written estimate, invoice, product documentation or other written warranty information supplied for that work.

Warranty coverage may contain conditions and exclusions, including exclusions relating to misuse, impact damage, unauthorized modifications or repairs, lack of required maintenance, external events and normal wear. Nothing in this section excludes any warranty or consumer right that cannot legally be excluded.

To the extent permitted by applicable law, ADR is not responsible for losses that are indirect or unrelated to the specific goods or services supplied by ADR. Any limitation of liability applies only to the extent it is legally enforceable.

Nothing in these Terms excludes or limits liability, warranties, conditions, remedies or consumer rights that cannot lawfully be excluded or limited, including rights under Ontario consumer-protection legislation.

ADR provides residential garage door services in Richmond Hill, Barrie and other communities shown on the Website, subject to technician scheduling, travel area and service availability. The presence of a location or service-area page does not by itself guarantee appointment availability at a particular date or time.

Website content, including ADR-created text, photographs, graphics, logos and design elements, is owned by ADR or used with permission and may be protected by copyright, trademark or other intellectual-property rights. You may view and use the Website for personal, non-commercial purposes. Commercial copying, republication or reuse requires permission unless otherwise permitted by law.

You must not intentionally interfere with the normal operation, security or availability of the Website.

The Website may link to third-party websites or services, including Financeit. Third-party websites and services have their own terms, privacy practices and eligibility requirements. ADR is not responsible for content or practices controlled by those third parties.

These Terms are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario, subject to any mandatory law that applies to the transaction.

If a concern arises, we encourage customers to contact ADR first so we can try to resolve it directly. Nothing in these Terms prevents a consumer from using a court, tribunal, regulator, complaint process or other remedy available under applicable law.

ADR may update these Website Terms from time to time. The "Last updated" date at the top identifies the current published version. A change to these Website Terms does not retroactively alter a signed customer agreement unless the parties lawfully agree to that change or applicable law provides otherwise.

Questions about these Terms can be directed to ADR Garage Door Repair & Installation:

Online contact: ADR Garage Door contact page.