Locations

Terms and Conditions

Last updated: August 1, 2026 · Applies to adrgaragedoor.ca and to services provided by ADR Garage Door Repair

1. Acceptance of These Terms

These Terms and Conditions ("Terms") govern your use of the website located at adrgaragedoor.ca (the "Website") and the garage door repair, installation, and related services (the "Services") provided by ADR Garage Door Repair ("ADR," "we," "us," or "our"). By using the Website, requesting a quote, booking a service, or entering into a service agreement with us, you agree to be bound by these Terms. If you do not agree, please do not use the Website or our Services.

2. About ADR Garage Door

ADR Garage Door Repair is a garage door repair, installation, and maintenance company operating locations at:

  • 11685 Yonge St, Unit 301A, Richmond Hill, ON L4E 0K7 — +1 647-797-4112
  • 11 Hart Dr, Barrie, ON L4N 5N3 — +1 705-242-7275

References to "ADR," "we," "us," or "our" in these Terms refer to ADR Garage Door Repair, the legal entity providing the Services. GST/HST Registration Number: 744538471 RT0001.

We serve residential and light commercial customers across Richmond Hill, Barrie, and surrounding communities in the Greater Toronto Area and Simcoe County, subject to service availability.

3. Services and Estimates

3.1 Written Estimates

Before any installation or major repair work begins, ADR provides a written estimate identifying the selected products, included work, and applicable charges. Under Ontario's Consumer Protection Act, where a written estimate is provided as part of a contract, the final price charged cannot exceed that estimate by more than 10%, unless you agree to the price change and sign a written amendment to the agreement.

3.2 Unforeseen Site Conditions

If, once work has started, our technician discovers a condition that was not visible or identifiable during the original estimate — such as damaged framing, structural issues, or hidden hardware problems — we will stop and assess the issue before proceeding. We will provide you with a new estimate for the additional work required. Work on the affected item will not proceed until you have reviewed and agreed to the revised estimate, consistent with your rights under the Consumer Protection Act, 2002 to approve any price change in writing before it applies.

3.3 Pricing Accuracy

Prices displayed on the Website (including on pricing and cost-guide pages) are starting prices for qualifying standard installations and are subject to change without notice. Final pricing depends on the exact opening size, selected model, insulation, colour, glass, hardware, and site conditions, and will always be confirmed in writing before work begins. Any reference to a former or "regular" price on the Website reflects a price genuinely offered by ADR for a substantial period, consistent with the ordinary price claim requirements of the Competition Act (Canada).

3.4 Scope of Work

Services not identified in your written estimate — including but not limited to garage door openers, framing changes, aluminum capping, and other custom work — are not included unless separately confirmed in writing.

3.5 Work Order and Invoice Acknowledgment

Every customer signs a work order or invoice confirming agreement to the applicable estimate and these Terms, whether that signature is provided before work begins or upon completion of the work. Your signature confirms that the work described, the products supplied, and the charges shown are accurate and accepted.

4. Contracts Signed at Your Home

If you enter into a contract with ADR at your home (for example, during an in-home measurement or installation visit), Ontario's Consumer Protection Act, 2002 gives you a 10-day cooling-off period from the date you receive a written copy of the agreement. During this period, you may cancel the contract for any reason and without penalty. If you cancel within this period, any deposit paid will be refunded within 15 days of us receiving your cancellation notice. Cancellation notices should be sent in writing (by email or mail) to the contact information in Section 15, and we recommend keeping a copy for your records.

This right applies in addition to, and does not replace, any other rights you may have under the Consumer Protection Act, including the right to cancel a contract within one year if a false or misleading statement was made about it.

5. Payment Terms

5.1 Deposits

To schedule installation work, a deposit is required as follows:

  • For orders totalling $5,000 or less (before HST): a deposit of $200 is required.
  • For orders totalling more than $5,000 (before HST): a deposit of 25% of the total order amount, before HST, is required.

Deposit amounts are set out in your written estimate before work is scheduled. Deposits paid on contracts signed at your home are refundable in full if you cancel within the 10-day cooling-off period described in Section 4, except as set out below once manufacturing or preparation of your door has begun.

5.2 Cancellation After Manufacturing Has Begun

Once your garage door has been manufactured — whether a standard-size or custom-size door, with or without windows — ADR has incurred the full materials, production, and manufacturing cost of your door with the manufacturer. In these circumstances, your deposit is treated as compensation for that cost and is non-refundable for any cancellation, up to the amount actually incurred by ADR at the time of cancellation. If your deposit exceeds the manufacturing cost actually incurred at the time of cancellation, the excess will be refunded to you.

5.3 Cancellation Before Preparation (Stock Doors Only)

For stock doors only, where the door has not yet been prepared for installation (for example, windows have not yet been cut or fitted), cancellation may be accepted subject to a $150 cancellation and dispatch fee, deducted from your deposit. Any remaining deposit balance will be refunded.

5.4 Accepted Payment Methods and Balance

ADR accepts payment by credit card (in person or by secure payment link), cash, and financing through Financeit (see Section 7). Full payment of the remaining balance is due by the payment due date specified in your written estimate, or upon completion of the job, whichever applies to your agreement.

5.5 Garage Door Openers and Accessories

Garage door openers and other accessories are non-refundable once they have been installed, connected, programmed, or used. This reflects that the product has been fitted to your property and can no longer be resold as new. This section does not affect your rights under the manufacturer's warranty described in Section 8 if the product is defective.

6. Cancellations and Rescheduling

6.1 Service (Repair) Appointments

Repair service appointments may be cancelled free of charge, provided cancellation is made before the technician has arrived at your home. If a technician has already arrived on-site and the appointment is then cancelled, a $30 travel fee applies to cover dispatch costs.

6.2 Installation Appointments

Installation appointments may be rebooked to a new date at no charge. If a technician has already arrived on-site for an installation appointment that is then cancelled, a $30 travel fee applies. Cancellation of the underlying order (as opposed to rebooking the appointment date) is subject to the deposit terms in Sections 5.2 and 5.3 above.

This section is in addition to, and does not limit, the statutory 10-day cooling-off cancellation rights described in Section 4. Where a cancellation is made within that cooling-off period, any fee or deposit amount retained by ADR under this Section 6 and Section 5 will not exceed the reasonable value of work performed and materials committed to on your order at the time of cancellation, as permitted under the Consumer Protection Act, 2002. This is compensation for costs actually incurred — not a penalty for exercising a statutory right — and any amount retained beyond that reasonable value will be refunded.

7. Financing

Where available, financing for qualifying garage door purchases and installations is offered through Financeit, a third-party provider. Approval, interest rates, payment amounts, and financing terms are determined solely by Financeit and are subject to credit approval. ADR does not guarantee approval and is not responsible for the terms, conduct, or decisions of Financeit. Details are available at financeit.ca.

8. Warranty

Select products and parts are covered by a manufacturer's and/or ADR's installation warranty, as described in your written estimate (for example, a 5-year warranty on select parts for Essential packages, or up to a 10-year warranty on select parts for Classic and Modern packages). Warranty coverage applies only to eligible products and parts under the specific written warranty terms provided to you, and exclusions apply. Warranty coverage does not apply to damage caused by misuse, lack of maintenance, unauthorized repairs, or normal wear and tear.

9. Limitation of Liability

To the fullest extent permitted by law, ADR's total liability arising out of or related to the Services is limited to the amount paid by you for the specific Service giving rise to the claim. ADR is not liable for indirect, incidental, or consequential damages. Nothing in these Terms limits any liability that cannot be excluded or limited under Ontario law, including the Consumer Protection Act, 2002, or any liability for personal injury or property damage caused by our negligence.

10. Service Area

ADR provides Services to Richmond Hill, Barrie, and nearby communities including Innisfil, Midhurst, Springwater, Oro-Medonte, Angus, Stroud, and other areas listed on the Website. Availability in any specific area is confirmed at the time of booking and is not guaranteed by the presence of a service-area page on the Website.

11. Website Use and Intellectual Property

All content on the Website — including text, images, logos, and design — is owned by ADR or its licensors and is protected by copyright and trademark law. You may not copy, reproduce, or use this content for commercial purposes without our prior written consent. You agree not to use the Website in any way that could damage, disable, or impair it, or interfere with any other party's use of it.

12. Third-Party Links

The Website may contain links to third-party websites (such as Financeit) that are not owned or controlled by ADR. We are not responsible for the content, privacy practices, or terms of any third-party website.

13. Governing Law and Disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law principles. Given the nature of our services, ADR encourages resolving disputes informally by contacting us directly first (see Section 15). Where a dispute cannot be resolved informally, the parties agree that the Ontario Small Claims Court is the preferred venue for claims within its monetary jurisdiction, as it offers a faster and lower-cost process for both parties. Nothing in this section limits any right you have to bring a claim before the Ontario Superior Court of Justice or Small Claims Court, or any right under the Consumer Protection Act, 2002 that cannot be waived by agreement.

14. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms. Material changes affecting an existing signed service agreement will not apply retroactively to that agreement without your consent.

15. Contact Us

Questions about these Terms can be directed to:

See also our Privacy Policy.

Call Now
Schedule